Terms of Sale

1. Parties and Service Provider Information

Seller for Operations in Montenegro and for Resident Buyers:

For International Operations:

Montade Arche LLC (3118, 447 Broadway, 2nd Floor, New York, NY, US)

2. Scope of Services

Montade provides businesses with the setup and operation of WhatsApp and Viber messaging assistants, website integration and optional custom automation solutions. The services are intended primarily for commercial businesses and professional use (B2B).

3. Pricing, Tax (PDV) and Payment

Prices are stated next to the packages in euro (€).

In accordance with Montenegrin legislation, for services provided to buyers within the territory of Montenegro, statutory VAT (PDV – 21%) is added to the invoice or shown at the order step. For business buyers outside Montenegro, international reverse charge rules apply.

Payments are collected securely via the Stripe infrastructure as a one-time setup fee and a recurring monthly maintenance/licence fee.

4. Operating Limits of the Assistant and Liability

The assistant generates responses only within the information and rules uploaded to the system and approved by the business.

Bookings, appointments, price commitments and all final transactions made with customers are the sole legal responsibility of the business. Montade cannot be held liable for incorrect data provided by the business or for outages on third-party platforms (WhatsApp Cloud API, Viber, etc.).

5. Cancellation of Subscription

Monthly maintenance and licence subscriptions carry no minimum term. The customer may cancel the subscription by sending written notice to arche@montade.com at least 48 hours before the next billing renewal date.

Following a cancellation request, the service remains active until the end of the current period already paid for; at the end of the period the assistant service is terminated and no charge is made for the following period.

6. Right of Withdrawal and Refund Conditions

Commercial Scope (B2B): Since our services are offered to commercial businesses and for professional use, the 14-day unconditional right of withdrawal granted to end consumers by the Montenegrin Consumer Protection Act (Zakon o zaštiti potrošača) does not apply to commercial contracts; termination and refunds are subject to the provisions of this contract.

Setup Fee: The setup service is a technical digital service that is started immediately with the customer’s consent and configured specifically for the business. Once the setup process has started, the one-time setup fee is non-refundable.

Monthly Subscription Fees: No retroactive partial or full refund is made for the current billing period in which the service is actually provided.

Consumer Exception (B2C): Even where the service is purchased by an end consumer, pursuant to Article 74f of Montenegrin legislation, the right of withdrawal does not apply to digital services whose performance has begun with the consumer’s express consent.

7. Dispute Resolution and Competent Court

Montenegrin law (Zakon o obligacionim odnosima) applies to disputes arising from this contract. The Podgorica Commercial Court (Privredni sud Crne Gore) and the competent courts of Podgorica have exclusive jurisdiction to resolve disputes between the parties.